Use of this website - WideProtect.com - implies unconditional acceptance of these Terms and Conditions. For the good use of the website, it is recommended to read the Terms and Conditions carefully. We assume the right to make changes to these provisions without prior notice. By accessing the Terms and Conditions page, you can always read the latest version of them.
The general terms and conditions set forth below shall apply to all sales of goods and services by S.C. Smart Axis s.r.l., through the WideProtect.com online store to the Buyer.
1. Definitions
SELLER –S.C. Smart Axis s.r.l., owner of the online store WideProtect.com
BUYER - person or company who purchases products or services through the virtual store WideProtect.com
PRODUCTS - materials presented in the online store WideProtect.com, which can be ordered in the store
ORDER - electronic transaction (electronic document) that occurs as a form of communication between Seller and Buyer through which the Buyer requests the purchase of goods or services presented in the offer of the online store WideProtect.com, the Seller agrees to deliver the products and the Buyer agrees to receive these products and make their payment.
CONTRACT - order confirmed by the seller (confirmation of an order can only be made by telephone or electronically under which the Seller transfers or undertakes to transfer ownership of products to the Buyer, and the Buyer pays or undertakes to pay their price, including any contract it covers both products and services.
2. General information
All prices displayed on the site are expressed in LEI and EURO. The company S.C. Smart Axis s.r.l. it is not a VAT payer, so the displayed prices represent the final sale price and do not include VAT.
The products and services offered by S.C. Smart Axis s.r.l. through the online store WideProtect.com cannot be delivered on the territory of any country. This detail will be displayed on the product page as appropriate.
The public relations program is from Monday to Friday, between 10.00 am - 4.00 pm (GMT+2), except for public holidays and other events announced through the site.
3. Copyright
The owner of the online store WideProtect.com is the company S.C. Smart Axis s.r.l., headquartered in 158 Calea Mosilor street, Ground floor, Module P13, District 2, Bucharest, Romania, registered at the Trade Register with No. J40/2976/2017, Unique Registration Code: 37175311, Phone +33 613 682 705; +40 728 555 444, e-mail: contact@wideprotect.com
The entire content of the WideProtect.com website (text, images, logos, graphics, databases) is the property of the seller and its suppliers, and is protected by applicable copyright laws. The use without the consent of the seller of any of the elements listed above shall be punished in accordance with the laws in force. The photos presented are informative and may contain accessories that are not included in the standard product package.
The technical specifications are informative, can be changed without the need for prior notice and do not constitute a contractual obligation.
Those who access this website have the following rights:
- explore WideProtect.com content
- reproduction, translation or use of published information, only with the consent of the source;
- inserting links to this website on its own pages (when the links are included in commercial or advertising websites, a new window will be opened for viewing the WideProtect.com site);
- the person who bases his decisions, actions or inaction on the information contained in this website assumes full responsibility for any losses suffered;
A possible copyright infringement reported on the site can be reported to the following e-mail address: contact@wideprotect.com
4. Buying products
The purchase of products through an online order is made in compliance with the following conditions:
- people who register as a user or send instructions in this regard by telephone or other means of communication may purchase products.-the prices of the products from the online store WideProtect.com are expressed in Lei and Euro.
- the user chooses his products and adds them to the shopping cart; after adding all the desired products, the order is considered completed and can be launched.
- upon receipt of an online or telephone order, the seller will notify its receipt by a confirmation e-mail sent to the e-mail address provided for this purpose by the buyer when registering as a user of the online store WideProtect.com
Concluding the contract i takes place at the time of issuing the tax invoice and not at the launch of the order or the issuance of the automatic confirmation of its receipt.
5. Obligations of the user/buyer to register
In order to order online, you agree to provide true, accurate, current and complete information about yourself, as specified in the user registration section, and you agree to provide this information in full. In the event that we believe that this obligation is not met by you, we reserve the right to block your access to use the service, without prior notice, for a specified or indefinite period.
6. Registering and confirming an order
By placing an order (electronically or by telephone) through the online store WideProtect.com, the Buyer agrees with the form of communication through which the Seller carries out its operations (electronically or by telephone).
An order consists of the following:
- goods or services found in the offer of the online store mentioned above;
- clear information on invoicing, delivery and other special information;
- buyer's specifications.
Placing an order (electronically or by phone) does not require confirmation of the order and the contract. The complete steps are as follows:
- registration of an order: an automatic unique number will be generated for each registered order;
- taking over an order by a sales agent, within the working hours displayed on the site in the CONTACT section;
- concluding the contract representing the moment of issuing fiscal invoices on a durable or electronic support;
- the delivery of an order is made after the confirmation of the order and after the establishment of the delivery details by the sales or delivery agent and by the Buyer.
The messages sent automatically by the system do not confirm the existence of the product in stock nor the conclusion of the Sale-Purchase contract.
Orders are taken/registered and only after confirmation from the supplier regarding the availability of the product in stock, orders are accepted and honored.
Note: Orders containing a Gift Card and Extended Warranty (independently) will not benefit from additional discounts, such as: vouchers, anniversary discounts, Corporate discounts, etc.
7. Price and stock of products
Product prices and stock are updated from 24 hours to 5 days. Prices for orders and proforms are valid for 3 days from the date of their issuance.
For products that are brought on a special order basis, an advance of at least 30%-50% of the value of the product can be requested.
If the prices or other details regarding the products have been displayed incorrectly ("derisory price", art. 1665 para. 2 of the New Civil Code), including due to the fact that they have been entered incorrectly in the database, we assign the right to CANCEL orders containing these products and to notify customers as soon as possible about the error.
The stock of products sold by the online store WideProtect.com is mentioned as follows:
- STORE STOCK: the product is in physical stock (WITHIN THE AVAILABLE STOCK) and can be delivered based on an online order, AFTER ORDER CONFIRMATION (Acceptance of the order). Orders for products with STOCK STORE status will be honored in the chronological order in which they are recorded in the database. All products displayed with STOCK STORE status have a limited number of pieces. The stocks are updated according to the above - consequently there may be situations in which a product ordered with STOCK STORE status becomes unavailable if it has been confirmed on a previous order.
- ONLINE EXCLUSIVE STOCK: the product (s) in EXCLUSIVE ONLINE stock are available in limited quantities (WITHIN THE AVAILABLE STOCK). The order will be accepted after confirmation of the quantity available in the supplier's stock by the sales agent. The stock is updated at the supplier at an interval of up to 15 days from the moment of taking the order. In case the product is no longer in the supplier's stock, the Buyer will be informed about this aspect. Because the supplier's inventory is not updated within an interval that allows accurate information, there may be cases where a product displayed in the supplier's stock is no longer actually in stock. It is also possible that these products can only be brought on special order, with delivery times from 2 days to 60 days. As the information is taken from the supplier, we do not assume responsibility if the product is not in stock.
- QUEST STOCK: the product requires manual verification of the stock, the product is still in the offer of suppliers, the products can be brought on special orders from the car manufacturere have a delivery time of 2 to 60 days (confirmation of the delivery time is made by the supplier) or even the lack of stock with an indefinite replenishment period. The stock check at the supplier is made within a maximum of 5 working days from the moment of taking the order.
- UNAVAILABLE: the product is no longer available in the Seller's stock or in the supplier's stock. This information is displayed for products that have been in stock and will not be brought back until they disappear from all offers of suppliers that WideProtect.com works with.
- SOLD OUT: The product is not in stock at WideProtect.com or in supplier stock.
- PREORDER: the product is only available in the WideProtect.com PREORDER booking system. The manufacturer reserves the right to change, without notice, the release date and price of the product.
The products in the offer of the online store WideProtect.com can be sold only on the basis of an order. The order will be processed according to the steps mentioned above during the work schedule of the Sales Department. An unconfirmed order does not require a reservation of the products. Orders will be honored in the chronological order in which they were recorded in the database. An order containing products displayed on the site with the following status: STORE STOCK, SUPPLIER STOCK (WAREHOUSE) OR ASK FOR STOCK cannot be honored if another order has been registered on the same product before it chronologically and subsequently confirmed , thus depleting the stock.
8. Silver
The buyer will pay the value of the products ordered by cash on delivery, bank transfer or online by card. The ordered products remain the property of the Seller until the full payment of the payment amounts.
If payment is made by bank transfer, the transfer costs are borne by the Buyer. The date of payment is considered to be the date on which the money entered the Seller's account. The bank account number is sent to the buyer in an e-mail together with the order confirmation and a proforma invoice. Always check that you make the payment in the indicated bank account. The Seller does not assume any responsibility in case the Buyer makes the payment in another bank account than the one mentioned in the proforma invoice.
The amounts paid by online payment, by bank card, will be automatically blocked on the Buyer's account, by the payment processor, and automatically directed to the bank account of WideProtect.com (SC Smart Axis srl), within approximately 72 hours . We would like to point out that this process is done automatically, without the intervention of any employee of WideProtect.com (S.C. Smart Axis s.r.l.). Order confirmation will be made after verification and confirmation of receipt. In the event that the orders cannot be honored, the return of the money will be made within a maximum of 5 working days from the communication to the Buyer.
Interchange fee
For customers who pay with a business/professional/corporate card or issued in countries outside Romania, an interchange fee of 2% of the order amount will be applied. The fee is set by Visa and Mastercard and charged according to the algorithm created by them. You can find more details on the official Visa and Mastercard websites.
As we want to offer you competitive prices, we offer you the solution to pay with a payment order, in which case this fee will not be charged. If you choose to pay online for one of these types of cards (business / professional / corporate or issued by a bank outside Romania), the interchange fee will be added to the placed orders. In the event that the fee will not be charged automatically, when placing the order, WideProtect.com (S.C. Smart Axis s.r.l.) reserves the right to subsequently invoice this fee. If you do not want to pay this fee, we recommend the other payment options: "OP/bank transfer."
In case of return/unblocking the amounts paid online (at the customer's request or due to inability to deliver the products), please contact the card issuing bank because depending on the protocol you have signed and concluded with the bank, although a WideProtect.com representative (SC Smart Axis srl) requests the return of the amount, the bank can unlock the amount within up to 30 days.
According to the agreement agreed between EuPlatesc and WideProtect.com (S.C. Smart Axis s.r.l.), the operations paid by card must not be subject to a partial or total return by another means of payment. In case of cancellation of the order or return by the Buyer, WideProtect.com (S.C. Smart Axis s.r.l.) must use the functionalities provided by the software solution to cancel the operations. WideProtect.com (S.C. Smart Axis s.r.l.) undertakes to comply with all instructions, procedural procedures for the duration of this contract. salt and the technical security rules transmitted by the Bank during the configuration of the website or later, communicated directly or through the Processor.
Additional details are available here: How to Pay
9. Delivery of products
The products are delivered according to the data mentioned on this page: ***
The delivery of the products is made in compliance with the option declared by the Buyer at the time of placing the order. Products can be delivered by express courier or national mail. In the case of electronically licensed digital products, the download address of the respective product as well as the authentication and activation data will be sent by e-mail to the e-mail address specified by the Buyer in the order.
The delivery of the products will be made within 1-30 working days (usually maximum 24 hours) from the date of confirmation of payment for the products in stock. For products that are not in stock, the Buyer will be notified by e-mail about the next delivery period and any additional delivery conditions; The buyer will confirm by phone or e-mail that he agrees with the date and additional delivery conditions (minimum order, advance payment, etc.).
For your safety, during the pandemic the parcel verification service is not available! If you have any questions you can contact us by email at: contact@wideprotect.com
In the case of deliveries by courier WideProtect.com (S.C. Smart Axis s.r.l.), as well as by express courier is recommended and we insist that before receipt to check the packaging, integrity of products and accessories to avoid physical defects caused by transport. It is also recommended to check the product in terms of specifications, accessories with which it is delivered - in case of deficiencies or inconsistencies will proceed according to the data mentioned below. It is recommended that the verification be made in the presence of the courier agent at the time of receipt of the order, in case of notification of a non-compliance, it should be recorded in the minutes drawn up between the courier and the Buyer and the notification should be made within 48 hours. e-mail address: contact@wideprotect.com The notification must contain information about the order, about the condition of the product and preferably some pictures of the product/packaging with problems.
Attention !!! In the case of packages with damaged packaging (shock marks, rupture, cracks, contact with liquids) or suspicion of non-conformity, it is recommended and insisted on checking the product (s) and accessories in the presence of the courier agent and drawing up a process. finding in which any non-conformities are recorded or the receipt of the package or product (s) is refused.
The receipt of packages or products that show traces of non-compliance without following the instructions of WideProtect.com (S.C. Smart Axis s.r.l.) is done by assuming responsibility by the buyer!
Any subsequent claims regarding the integrity of the product, accessories or packaging will not be considered!
The risk transfer is made according to O.G 34/2014 *
Additional details are available here: Delivery
10. Product warranty
All products sold by the WideProtect.com online store, except for the resealed ones, benefit from warranty conditions according to the legislation in force and the commercial conditions of the manufacturers and distributors - all products are new (except the resealed ones), in original packaging. The warranty of products sold by WideProtect.com is provided by the authorized services of distributors or manufacturers, by handing them over in case of non-compliance, to the WideProtect.com warranty collection center or directly to the authorized service centers specified in the warranty certificate. .
The warranty cannot be invoked in the event of improper or incorrect use of the product. Within a maximum of 2 days from the delivery of the product, in case of detection of some operating problems, the customer can request the return of the product / products to our company, only in the original packaging and together with the originals of the respective order documents. In that case, the product may be replaced by an identical product or, if that is not possible, the amount paid for that product may be refunded. All responsibility for these defects rests with the Seller.
Products delivered to the WideProtect.com warranty collection center that are not picked up within 90 days of the pickup notice date, will become the property of WideProtect.com or a storage fee of 10 euro/month will be charged.
For more details and the conditions for granting the guarantee, please consult the dedicated page carefully: Conditions for granting the Warranty.
11. Return conditions
The return of the products is subject to the laws in force as well as its own return policy in some cases.
According to the Romanian legislation in force, the Individual Buyer has the right to notify the Seller in writing that he renounces the purchase, without penalties and without invoking a reason, within 14 days of receiving the product.
The return of the products in order to be redirected to the services authorized/approved by the supplier/distributor/manufacturer will be made respecting the indications of the return procedure (packaging, storage, handling of transport cost).
Careful! Shipping costs for return products within the legal period (14 days) will be borne by the Buyer.
The sender is responsible for the correctness of the data entered on the transport document (AWB) as well as for the correct packaging and labeling of packages.
The packages sent by the sender must be packed in a way that protects the product from factors that could lead to its deterioration during transport (it is recommended to use safety elements, eg polystyrene, cardboard, air bubble foil, etc). It is also recommended to pack the package so that it corresponds to the weight, shape and nature of the contents, as well as the mode and duration of transport.
The packaging must protect the contents so that it cannot be damaged by pressure or successive handling, and may, where appropriate, be made of cardboard, plywood, wood, polystyrene-filled plastic.
For more details and return conditions, please see the Return Policy carefully
12. Vouchers
WideProtect.com may grant DISCOUNT VOUCHERS, respectively discount coupons to customers based on the number of orders placed, seniority as a customer, possible evaluations of the website and products through comments placed on the website, etc.
Vouchers will be applied in case of sale of certain products at a given time, depending on the offers presented on the site.
The discount voucher can be given as a fixed amount or as a percentage of the price and can have a limited duration.
The discount granted by voucher applies to the prices charged on the website or under the conditions set for different campaigns.
In order to deliver the voucher codes from an order, it is necessary to confirm it.
Any order containing more than 3 voucher codes requires prior confirmation. If not confirmed, the order will be canceled automatically.
The voucher can only be used for orders placed online on the WideProtect.com website and only for certain products that are reported on the website or when placing an order.
The minimum order to be able to use a voucher code must be at least 30% higher than the voucher value.
A customer can receive a one-time discount voucher for each order placed.
Any attempt to repeatedly use/apply a voucher in an order or the actual use/repeated application of a discount voucher in an order constitutes an attempt to defraud the seller's online order system and the order may be canceled by WideProtect.com.
Thus, a discount voucher can be used/applied only once in an order.
The gift card cannot be used to purchase another gift card, regardless of its value.
13. Security of personal data and information
The personal data entered by the user of our services will be used by S.C. Smart Axis s.r.l., only for the stated purpose of this website. The information in the order form is necessary for order confirmation, delivery of ordered products, and will not be provided/sold to a third party without the user's consent. SC Smart Axis s.r.l. does not sell, does not offer, does not exchange e-mail addresses obtained through the site WideProtect.com, does not disclose your e-mail address to other people who access the pages of this website, without your explicit consent. Personal data may be transmitted to the authorities entitled to verify commercial transactions, in the event of a justified request. Following the provision of personal data, according to law 677/2001 you benefit from the right of access, intervention on the data, the right not to be subject to an individual decision. You also have the right to object to the processing of data and to request its deletion. By registering on the website WideProtect.com you agree that S.C. Smart Axis s.r.l. to process the declared personal data.
For more information on our personal data protection and processing policy, please visit the Data Processing page.
14. Seller's liability
All products presented in this online store WideProtect.com are the property of the Seller. The seller does not assume responsibility for display errors, in terms of prices, features, pictures, etc. In the event that the price of the product or some of its features are incorrectly listed in our database, we reserve the right to cancel the delivery of that item and to notify the Buyer as soon as possible about the error. Product images are presented on WideProtect.com as a presentation, the delivered products may differ from the presentation image without prior notice. We reserve the right to change the prices of the products offered, to introduce new products or to remove products from sale without prior notice. The quantity and color of the products presented may vary from the current product. The seller cannot guarantee the availability in stock of all the products displayed. For this reason, the Seller assumes the right not to fulfill a certain order if the product is removed from the current offer. The Buyer will be notified accordingly and will receive back the money received by the Seller for the respective order if the payment was made in advance, in the amount equivalent to the value of the unfulfilled order.
15. Unpacked and returned packages; transport damage
If the buyer refuses to pick up within 5 days, the packages received according to the orders made on the website WideProtect.com, he is not exempt from the obligation to pay the invoice. in this case the Seller (S.C. Smart Axis s.r.l.) reserves the right to request full payment of the invoice, delay penalties and return courier costs, as well as the right to refuse to honor subsequent orders received from the same user.
If the products received by the Buyer prove to be damaged due to transport, the Buyer is obliged to claim these damages at contact@wideprotect.com
16. Information on WEEE
Waste electrical and electronic equipment (WEEE) may contain hazardous substances that have a negative impact on the environment and human health if not collected selectively.
Considering the provisions of GEO 195/2005 - regarding the protection of the environment, GEO 78/2000 - regarding the waste regime, based on the provisions of art. 10 of H.G 448/2005, regarding waste electrical and electronic equipment, the Buyer will take into account the following:
- the buyer has the obligation not to dispose of waste electrical and electronic equipment (WEEE) as unsorted municipal waste and to selectively collect this WEEE;
- collection of this waste (WEEE) will be carried out through selective collection points provided by local public administration authorities who have the obligation according to art.5 paragraph 1) of GD 448/2005 to collect WEEE separately from private households and to make available to producers the space necessary for the establishment of WEEE collection points;
According to art.11 of GEO no.5 of 16.04.2015, upon supply of a new product, at the request of the Buyer, the Seller may take over WEEE (Electrical and electronic waste) in the system "one by one", free of charge, under the same conditions as those of delivery of the new product, if the equipment is of an equivalent type and has fulfilled the same functions as the new product supplied.
The symbol indicating that the electrical and electronic equipment is being collected separately. The symbol represents a barred wheeled bin with two X-shaped lines, as in the next image.
This icon indicates that WEEE must not be mixed with household waste and that it is subject to selective collection.
By agreeing to these Terms and Conditions, the Buyer fully assumes these risks.
17. Fraud
Any attempt to access the personal data of another user or to modify the content of the website WideProtect.com, will be considered an attempt to defraud the website and will constitute a criminal complaint against those who initiated the fraud. , according to the laws in force.
18. Litigation
Any dispute between the Buyer and the Seller will be settled amicably. If the dispute of any kind cannot be settled amicably, it will be resolved in court, in accordance with the Romanian laws in force.
19. Force Majeure
Neither party will be liable for non-performance of its contractual obligations if such non-performance is due to a force majeure event. Force majeure is the unpredictable event, beyond the control of the parties and which cannot be avoided.
The terms and conditions of marketing the products on the WideProtect.com website may be modified by consensus of the management of the company that manages the website. Proposals for changes will be communicated in advance to all members of management.
yourselfThe terms of use set out in this document shall take effect on 1 March 2021.
The terms of use published on the WideProtect.com website, as well as the procedure for resolving final consumer complaints can be accessed at any time by the Buyer, consulted and printed. This copy is the original of the Terms of Use and is signed by the General Manager.